RETURNS & EXCHANGES

Here are our answers to all things returns & exchanges. Please reach out to us if you can’t find your answer!

  • Can I return my product?

    Yes! At Angus & Celeste, we are happy to offer you an exchange or credit note for change of mind on full price products within 14 days of purchase.

    Please refer to “What’s your return & exchange policy?” for more information.

    If you have received a damaged, defective or the incorrect item, please email Customer Service at [email protected] with your order number and a photo of the issue.

    Please refer to “Is my product faulty” for more information.

  • What’s your return & exchange policy?

    At Angus & Celeste, we are happy to offer you an exchange or credit note for change of mind on full price products within 14 days of purchase.  Products must be unused, undamaged and in their original product packaging. Items may be exchanged for other item(s) of equal or greater value.

    Credit notes will be in the form of a digital gift voucher, expiring 3 years from date of issue.

    Items may only be exchanged/returned where proof of purchase is accompanied with the returned product(s). Return postage costs and any discrepancy in the price of the product (if greater) will be paid by the customer and settled with Angus & Celeste directly.

    Please take note, we are only able to accept returns for items purchased from angusandceleste.com, our Angus & Celeste flagship store in Olinda, or from our Angus & Celeste Warehouse Shop in Ferntree Gully. Please refer to “Items purchased via a stockist” if you bought your item elsewhere.

    If you believe that a product you receive is faulty or damaged in any particular way then you may return the item for a full refund or exchange.

    Please email Customer Service at [email protected] with your order number and a photo of the issue.

    Please refer to “Is my product faulty” for more information.

  • Where do I send my product?

    Please send your item in its original gift box packaging to:

    Angus & Celeste
    Warehouse 22
    12 Edina Road
    Ferntree Gully
    Victoria
    Australia 3156

    When shipping your return goods, we recommend using a Registered Post or a Trackable Courier to return the item. Please try to reuse the original packaging material, including the biodegradable packing beads as we don’t take responsibility for any damages occurred in transit.

    Please include your name, phone number and order number when returning any items.

    Upon receipt of your returned item, you will be contacted by a team member.

  • How quickly will we process your return?

    Angus & Celeste can swiftly process your return as soon as we receive your item back at our head office (Warehouse 22, 12 Edina Road, Ferntree Gully, Victoria, Australia 3156).
    Your refund will be processed via the original payment method. Please allow 3-5 business days for the funds to be reimbursed.

  • Can I return or exchange in store?

    Yes, we are happy to offer you an exchange or credit note for change of mind on full price products within 14 days of purchase, at either our flagship Olinda Store or our Warehouse Shop.

    Products must be unused, undamaged and in their original product packaging.

    Items may be exchanged for other item(s) of equal or greater value.

    Please refer to our Olinda Store and Warehouse Shop pages for opening hours.

    Please take note, we are only able to accept returns for items purchased from angusandceleste.com, our Angus & Celeste flagship store in Olinda, or from our Angus & Celeste Warehouse Shop in Ferntree Gully. Please refer to “Items purchased via a stockist” if you bought your item elsewhere.

  • Can I receive a store credit or refund?

    At Angus & Celeste, we are happy to offer you a refund, exchange or credit note for change of mind on full price products within 14 days of purchase.

    If you believe that a product you receive is faulty or damaged in any particular way then you may return the item for a full refund, credit note or exchange. 

    Please email Customer Service at [email protected] with your order number and a photo of the issue.

    Please refer to “Is my product faulty” for more information.

  • Is my product faulty?

    Angus & Celeste make every effort to ensure that all of our products look as close to the photographic representations displayed on our website. As our products are handmade, we consider subtle variations in colour and size to be normal and part of what makes our product unique.

    If you believe that a product you received is faulty or damaged in any particular way then you may return the item for a full refund, credit note or exchange. 

    Please email Customer Service at [email protected] with your order number and a photo of the issue.

  • What do I do if my product has arrived damaged?

    Angus & Celeste goods are packed in dissolvable and biodegradable vegetable starch beads and degradable bubble wrap. They provide strong cushioning and stability in transit with their spongy exterior. That said, we understand some breakages are unavoidable.

    Should you discover your item has arrived damaged, please contact Customer Service at [email protected] to arrange a replacement or refund.

  • Can I return or exchange if I used Afterpay?

    Yes! To return or exchange an item bought with Afterpay, please review our usual Return & Exchange policy. All of the same exceptions and policies apply.

    If you are part way through your payment schedule when you return your order for a refund, Afterpay will process any paid amounts back to your card and cancel any outstanding payments. This process will commence once your returned item(s) have been received back at our head office, and not when you place a return request.

    You will receive an email from Afterpay to confirm the refund has been processed and confirm changes to the rest of your payment schedule.

  • I’d prefer a different colour/style can I do this?

    At Angus & Celeste, we are happy to offer you an exchange or credit note for change of mind on full price products within 14 days of purchase.

    Products must be unused, undamaged and in their original product packaging.

    Items may be exchanged for other item(s) of equal or greater value.

    Credit notes will be in the form of a digital gift voucher, expiring 3 years from date of issue

    Items may only be exchanged/returned where proof of purchase is accompanied with the returned product(s).

    Return postage costs and any discrepancy in the price of the product (if greater) will be paid by the customer and settled with Angus & Celeste directly.

    Please take note, we are only able to accept returns for items purchased from angusandceleste.com, our Angus & Celeste flagship store in Olinda, or from our Angus & Celeste Warehouse Shop in Ferntree Gully. Please refer to “Items purchased via a stockist” if you bought your item elsewhere.