We’re Experts!

Ship globally with confidence

We’ve had over 10 years experience in shipping fragile items. Our goods are sent all around the globe from our Australian HQ and warehouse.

Rest Assured!

We ship securely and consciously

Out team are experts at shipping fragile items with eco friendly materials to ensure they arrive safely, globally.

Our goods are packed in dissolvable and biodegradable vegetable starch beads and degradable bubble wrap. Beads dissolve in water and are compostable, they don’t harm children or pets! 

They provide strong cushioning and stability in transit with their spongy exterior. Degradable bubble wrap lessens the damage to our environment. Our goods are then packed into recyclable outer cartons to protect the inner gift box.

Eco Friendly

Proudly polystyrene free

We don’t want to add to landfill and support moving to a world without the use of polystyrene.

Across all of our supply channels from beginning to end, we adhere to a strict Polystyrene Free ethos in all of our transportation.

SHIPPING & RATES FAQ’S

Here’s a list of our most asked Shipping & Rates related questions. Please reach out to us if you can’t find your answer!

  • Do you ship worldwide?

    Yes! Angus & Celeste ship safely all over the world at extremely discounted rates.

    All orders are dispatched from our warehouse in Victoria, Australia where all international orders are shipped with Express International Shipping.

    Delivery can be as fast a week depending on your location.

    To get a shipping quote, simply drop your chosen item(s) into your shopping cart and proceed to the cart page. Click the “Calculate shipping” link. You can then choose your country and state/province (if relevant) and will be given an accurate shipping quote.

  • Are there international customs taxes?

    The prices listed on our website do not include overseas duties, customs or import charges which can apply to some countries. These will be the responsibility of the purchaser. Duties and taxes are based on the total value of the goods plus the true cost of shipping. Different countries have different thresholds, if you are unsure we recommend visiting your local government customs website.

    Still need a hand? Feel free to email us at info@angusandceleste.com if you need any help with making an order or have any special delivery requirements.

  • How long will it take to receive my order?

    Angus & Celeste endeavour to despatch all orders promptly, within 1-2 business days from the receipt of order.

    All orders are dispatched from our warehouse in Ferntree Gully, Victoria, Australia.

    For “Regular Shipping” within Australia, please allow between 4-6 business days to receive your order, and up to 2-3 weeks for items during SALE periods.

    For “Express Shipping” within Australia, please allow 1-3 business days to receive your order.

    All international orders are shipped via “International Express Shipping”. Delivery times are dependent on your location. To err on the side of caution, we recommend our international customers to allow up to 3 weeks to receive their order.

  • Do you offer Express International & Domestic shipping?

    We certainly do!

    For domestic orders, simply select “Express Shipping” from the shipping options on the check out page.

    All international orders are shipped using an Intenational Express service, so there is no option to select any other shipping service.

    To get a shipping quote, simply drop your chosen item(s) into your shopping cart and proceed to the cart page. Click the “Calculate shipping” link. You can then choose your country and state/province (if relevant) and will be given an accurate shipping quote.

  • Why have I only received part of my order?

    To ship your order safely we sometimes have to split items into multiple boxes, which occasionally part ways in the postal system.

    Rest assured, you will receive tracking details for each package in order to track them. All tracking information will be emailed to you via the email account your order was placed with.

    Please contact ‘Customer Service’ at info@angusandceleste.com if you require any assistance tracking your orders.

  • Can I track my order?

    Yes! Once your order has been dispatched from our warehouse, you will be emailed the tracking details which you can use to track your order all the way to your door.

    All tracking information will be emailed to you via the email account your order was placed with.

    Please contact Customer Service at info@angusandceleste.com if you require any assistance tracking your orders.

  • How do safely ship ceramics?

    We admit it. Sometimes the thought of sending fragile goods through the post can sound like a crazy idea. Rest assured, Angus & Celeste goods are packed appropriately to handle whatever bumps and tumbles your package may endure on its journey to you.

    Each Angus & Celeste product comes in a beautifully illustrated branded gift box ingenuously constructed from recycled cardboard. All orders are packed with dissolvable and biodegradable vegetable starch beads and degradable bubble wrap. The packing beads provide strong cushioning and stability in transit with their spongy exterior. These beads dissolve in water and are compostable. Not only are they environmentally friendly, but they won’t harm children or pets either! When additional protection is needed, we use degradable bubble wrap as it lessens the damage to our environment.

    Our goods are then packed into recyclable outer cartons to protect the inner gift box.

  • Will pre-ordered products be shipped together?

    Orders containing pre-order products will be shipped together as one consignment.

    This means we will wait until your full order is available and in-stock before dispatching it. Dispatching in this way allows us to keep packaging to a minimum and reduced our carbon footprint.