Here’s a list of our most general questions. Please reach out to us if you can’t find your answer!
Can I visit your warehouse shop on the weekends?
We open our warehouse shop on the first Saturday of each month from 10-3pm! Check out more info on our warehouse shop page.
What do I do if an item is out of stock?
Simply add your email to the ‘Notify Me’ section on the product page. As soon as a product is back in stock, and returned to our online inventory, we will email you to let you know it is back in stock. If you require a firm ETA on an item that is showing out of stock, please contact our team for more information.
How do you give back?
Giving back is very important to us. We have implemented multiple practices and policies to help support our community and reduce our carbon footprint. You can read all about what we do at A&C on our ‘Giving Back’ page found here
Do you make custom designs?
At this point we are not taking on any custom projects while we are busy working away developing our existing range.
Are your products vegan friendly?
Definitely! No animals have been harmed in the making of our products. Our products are made from the finest porcelain and stoneware clays. We do not use bone china or any calcified bone ash in any of our clay bodies.
Are your online colours accurate?
Due to the hand-made nature of ceramics, subtle differences in shade and finish can occur from piece to piece. Surface patterns and glazes can vary batch to batch and kiln load to kiln load. We aim to visually depict our products in a variety of settings and different lighting, to help you assess the true colour. As always there is a little difference in digital representation however, we try our hardest to portray the ceramic pieces as close to life and true colour as possible.
Where are your products designed?
Each Angus & Celeste ceramic piece is considerately designed and developed in our Melbourne studio. This includes the careful creation of our shapes, moulds and the patterns created for our surface designs. Angus & Celeste carefully manage each part of the design process, right through from the first design concept to the gift box in which you receive your goods. This can mean many rounds of sampling and re-sampling until it is right. Purchasing an Angus & Celeste design means you are buying something that has been thoughtfully conceived in our design studio, and carefully crafted by our production partners.
Where are your products made?
We have a range of products entirely made in Australia, as well as collections that are produced by artisan ceramicists and small, specialty production potteries in Eastern Guangdong and Jiangxi Provinces in China. All our partners add a depth of knowledge and experience that is indispensable to the creation of our products. We only partner with small family run potteries. They all align with our commitment to excellence and carefully craft our designs to meet our high standards on everything, from employee welfare to environmental responsibility. Our brand’s founders have spent 7+ years visiting and managing our design and manufacture process with these producers. To this day, we work alongside, observing each crucial stage of production, all the way from the initial design to the checking and packing of each item. We have a respectful relationship with all our makers, working together to create our signature ‘small batch’ collections. We have a cooperative relationship, never demanding the cheapest or fastest processes, instead opting for fair production lead times and allowing the optimum time needed to complete the details that are intrinsic to each collection. For more information on our Australian made products, or any other questions you have about our production processes, please contact us via email or telephone.
How can I find the product weight and dimensions?
All product details and specifications can be found on each design’s product page. We recommend reading the Overview and Specs tabs on the product page table for all the details.
What is an ‘Imperfect’ in your Warehouse Shop ?
Due to the nature of ceramic production and the kiln firing process, products can be slightly less than perfect. It’s common for subtle imperfections in the clay and glaze to occur during the kiln firing stages. As a part of our commitment to sustainability, these imperfect products are filtered out by the A&C Team and placed in our Warehouse Shop at a discounted price!
What does an Imperfect product look like? Impurities in the clay can result in the form of tiny flecks, the rims can become slightly irregular and tiny smudges in the glaze can appear. We deem these all the be incredibly minor and hardly noticeable once potted up!
Our Imperfects are available year round in our Ferntree Gully Warehouse Shop.